Return & Refund Policy

Last Updated: August 2026

At Shine On, we want you to be happy with your jewellery purchase. This Return & Refund Policy explains when products can be returned, exchanged, or refunded.

1. Return Eligibility

Customers may request a return if:

• The product received is damaged or defective.
• The wrong product has been delivered.
• The product received is significantly different from the product ordered.
• The return request meets the applicable conditions mentioned in this policy.

Return requests should be raised within 48 hours of delivery.

2. Products That Cannot Be Returned

For hygiene, safety, and product-quality reasons, certain items may not be eligible for return, including:

• Earrings or other products intended for direct skin contact, where applicable.
• Products that have been worn or used.
• Products damaged after delivery due to improper handling.
• Products that have been altered, repaired, or modified by the customer.
• Products returned without their original packaging or accessories.
• Products returned after the applicable return period.

3. Wrong or Damaged Product

If you receive a damaged, defective, or incorrect product:

1. Contact Shine On within 48 hours of delivery.
2. Provide your order number and contact details.
3. Share clear photographs or videos showing the product and packaging.
4. Our team will review the issue.
5. If the claim is approved, we may arrange a replacement, exchange, or refund, depending on product availability and circumstances.

Customers should retain the original packaging until the issue has been resolved.

4. Return Conditions

Returned products must:

• Be unused and unworn.
• Be in their original condition.
• Include the original packaging and accessories.
• Not show signs of damage, alteration, or misuse.
• Be accompanied by the relevant order information.

Shine On reserves the right to reject a return if the product does not meet these conditions.

5. Exchange

Where eligible, Shine On may offer an exchange for an incorrect, defective, or damaged product.

Exchange availability depends on stock. If the same product is unavailable, an alternative resolution or refund may be offered at the discretion of Shine On.

6. Refunds

Once an approved return has been received and inspected, the refund process will be initiated where applicable.

Refunds may be issued to the original payment method or through another suitable method, depending on the payment process used for the order.

The time taken for the refund to appear in the customer’s account may depend on the bank, payment gateway, or financial institution.

7. Shipping Charges

Original shipping charges may not be refundable unless the return is due to an error by Shine On, such as:

• Wrong product being shipped.
• Product arriving damaged or defective.
• Another issue attributable to Shine On.

For other eligible returns, applicable shipping or return costs may be borne by the customer.

8. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

9. Bridal Rental Jewellery

Bridal rental jewellery is subject to separate rental conditions.

• Rental jewellery must be returned within the agreed rental period.
• The jewellery should be returned in the same condition in which it was provided, excluding reasonable signs of normal handling.
• Customers may be responsible for loss, missing pieces, or significant damage.
• Rental charges may not be refundable once the rental booking has been confirmed, subject to the specific rental terms communicated at the time of booking.
• Security deposits, where applicable, will be handled according to the rental agreement.

10. Non-Delivery & Refused Shipments

If an order is returned to Shine On because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or customer unavailability, additional shipping charges may apply for re-delivery.

Any refund in such cases will be subject to the applicable circumstances and deductions.

11. How to Request a Return or Refund

To request a return, exchange, or refund, contact Shine On with:

• Order number
• Customer name
• Phone number
• Reason for the request
• Photographs/videos where applicable

Contact Details

Shine On
Tirupati, Andhra Pradesh
Phone: 6303335679
Instagram: @shineonbymadhu

12. Policy Changes

Shine On reserves the right to update this Return & Refund Policy from time to time. Any changes will be published on this page with an updated date.

Return, exchange, refund, and rental terms should be finalized according to Shine On’s actual WooCommerce configuration, courier arrangements, payment gateway rules, and applicable Indian consumer laws before publishing the policy.