Shipping Policy

Last Updated: August 2026

At Shine On, we carefully pack every jewellery order to ensure it reaches you safely. This Shipping Policy explains our order processing, delivery, and shipping procedures.

1. Shipping Locations

Shine On currently accepts orders for delivery within India.

Delivery availability may vary depending on the customer’s location and courier service coverage.

2. Order Processing

• Orders are processed after successful order confirmation and payment.
• Orders are generally dispatched within 2–5 business days.
• Orders placed on Sundays, public holidays, or during special sale periods may require additional processing time.
• Customers will be informed if there is a significant delay in processing an order.

3. Delivery Time

Once dispatched, delivery generally takes approximately 3–7 business days, depending on the destination and courier availability.

Delivery times are estimates and may vary due to:

• Customer location
• Courier service availability
• Weather conditions
• Public holidays
• Festivals and peak shopping periods
• Unexpected logistical delays

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.

Shine On may occasionally offer free-shipping promotions or special delivery offers.

5. Tracking Your Order

Where tracking is available, customers may receive shipment tracking information after their order has been dispatched.

Customers can use the provided tracking details to check the status of their shipment.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

• Full name
• House/flat number
• Street/locality
• City
• State
• PIN code
• Contact number

Shine On will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

7. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

If your order has been delayed significantly, please contact us with your order details so that we can assist you.

8. Failed Delivery

If a courier partner is unable to deliver an order because the customer is unavailable, has provided an incorrect address, or does not respond to delivery attempts, the shipment may be returned to Shine On.

Additional shipping charges may apply if the customer requests re-shipment.

9. Damaged Packages

Customers are advised to check the outer packaging at the time of delivery.

If the package appears visibly damaged or tampered with:

• Take photographs or videos of the package before opening it.
• Contact Shine On as soon as possible.
• Keep the original packaging and product safely until the issue is resolved.

This information may be required when raising a claim with the courier service.

10. International Shipping

International shipping is currently not guaranteed and may not be available for all products or destinations.

Customers outside India should contact Shine On before placing an order to confirm whether delivery is possible and to understand applicable shipping charges, customs duties, and other charges.

11. Bridal Rental Jewellery Shipping

For bridal rental jewellery, shipping and return arrangements may differ from regular product orders.

Before confirming a rental booking, Shine On may communicate:

• Rental period
• Dispatch date
• Expected delivery date
• Return date
• Return shipping procedure
• Applicable shipping or security charges

Customers must ensure that rental jewellery is returned within the agreed rental period.

12. Contact Us

For questions regarding shipping or delivery, please contact:

Shine On
Tirupati, Andhra Pradesh
Phone: 6303335679
Instagram: @shineonbymadhu

We appreciate your trust in Shine On and strive to make every delivery safe, smooth, and reliable.

Shipping timelines and charges may be updated from time to time based on courier availability, location, promotions, and business requirements.